IAOA Collabcast with Dave Jackson, Ep. 13, Kelly Donahue Piro

Kelly spends much of her time on Collabcast explaining to us how, in this current hard market, agency owners can help themselves by making improvements and taking advantage of opportunities to grow their agencies, increase retention, and boost employee morale. She focuses on the processes, systems and attitudes it takes to not only survive through this hard market, but thrive on the back end of it.