Neon Service Center

Point of Contact: Seth Zaremba, CEO

Available Services: Neon Service Center is the industry’s only independent AMS, phone, email connected AI/API powered per transaction service center. Your systems, our button, lowest cost per transaction service.

IAOA Exclusive Discount: 5% off with code IAOA25

After watching thousands of CSRs create tens of millions of cases the data is clear: CSRs are overloaded with processing, preventing them from working on what matters most to the customer and the agency.

Here is some data:

• 65% of a CSR’s time is spent changing coverage and remarketing accounts— high-volume, no-margin processing.
• These requests prevent CSRs from doing what matters most, like talking to customers about coverage, pricing, claims and advice.
• It doesn’t work for the customer, employee or agency when CSRs spend all their time working on things that matter least to stakeholders.

NSC Changes Everything

Connected via API to your AMS, phones and email, you can now push-button process these requests to the industry’s first third-party connected service center. Neon Service Center connects directly to your AMS and allows your CSRs to chose which customer requests get sent to NSC.

• Eligible case types include
• Add/remove/quote driver
• Add/remove/quote vehicle
• Change mortgagee/lienholder
• Remarket policy
• Cancel policy

NSC…your systems + our button = lowest cost per transaction in the industry.