Looking for answers? We have them listed below.

Who can attend INNOVATION20?

We only allow independent insurance agency owners to attend the event. As long as the attendee has at least 1% of agency ownership, they are welcome to join us.

It's my first time coming to an IAOA event, what should I expect or bring?

We’re delighted that you’re considering joining us! Our events are different than any other event. No one is on stage selling you anything. Agency owner peers will be selflessly sharing ideas that they are doing in their agencies. You should expect to walk away with deeper relationships, great resources and ideas, and knowledge to improve your agency starting the following Monday. Our events are designed with a heavy emphasis on: knowledge, relationships, and production experience.

What is the event cancellation and refund policy?

REFUND POLICY: No 100% refunds. 50% refund from date of purchase through 11-30-19.  After 11-30-19, no refunds are allowed.

How many other people will be at INNOVATION20?

We are conservatively estimating 1,000 people to be in attendance.

Will the ticket price go up?

$449 Early bird pricing ends 1/28/19

$699 Late bird pricing starts 10/1/20

Get Tickets Here

Will there be a scholarship program?

Yes. The formal INNOVATION20 scholarship program will go from June 1, 2019 to September 30, 2019. This program assists IAOA members to attend our annual INNOVATION conference due to financial restrictions. To donate to the program, choose "donation" here.

Can I bring my family?

Yes! The event sessions are for agency owners only. However, the resort has many wonderful amenities that the whole family can and should enjoy. We encourage attendees to bring their families to enjoy all the sights and sounds of the resort and local area. Event tickets are only required for session attendees. 

Which airport should I fly in and out of?

San Diego International Airport (airport code: SAN)

Does the hotel offer a shuttle from the airport?


Are there shopping & restaurants nearby?

Yes. The resort is close to various shopping stores and restaurants. Explore San Diego

I am a vendor, can I come to the sessions?

Yes. Vendors are allowed to sit in on sessions if they would like.

Will there be any discounted promos in the future?

There will not be any discounted ticket promo’s. The cost to attend will stay the same leading up to the event.


Are meals included?

Yes. Your ticket to INNOVATION20 includes all scheduled meals and snacks.


What other discounts is the hotel giving away?

INNOVATION20 Sheraton San Diego Hotel & Marina perks if you book within our room block:

1) Reduced daily resort fee $19.00 (down from $26.00)
2) Daily 1 hour bicycle or non-motorized water sports rental, including kayaks, paddleboards and pedal boat or 25% off motorized water sports rentals
3) Daily Food & Beverage credit of $10.00 in all outlets
4) Daily tennis court rental with equipment for 2 for one hour
5) Daily premium high speed internet access
6) Daily yoga class (9:00am-10:00am)

Book Here

What is the dress code?

As long as your attire is “respectful” of others, there isn’t one.


Will the sessions be recorded?

At this time we are hoping to have all sessions recorded. This will be determined at a later date.

When will ticket sales end?

January 7, 2020