Looking for answers? We have them listed below.

Who can attend INNOVATION21?

We only allow independent insurance agency owners to attend the event. As long as the attendee has at least 1% of agency ownership, they are welcome to join us.

It’s my first time coming to an IAOA event, what should I expect or bring?

We’re delighted that you’re considering joining us! Our events are different than any other event. No one is on stage selling you anything. Agency owner peers will be selflessly sharing ideas that they are doing in their agencies. You should expect to walk away with deeper relationships, great resources and ideas, and knowledge to improve your agency starting the following Monday. Our events are designed with a heavy emphasis on: knowledge, relationships, and production experience.

What is the event cancellation and refund policy?

REFUND POLICY: No 100% refunds. 50% refund from date of purchase through 12-31-20.  After 12-31-20, no refunds are allowed.


How many other people will be at INNOVATION21?

We are conservatively estimating 1,000 people to be in attendance.

Will the ticket price go up?

Early Bird Ticket Sales: 9-1-2020 through 9-30-2020 = $499.00

Regular Ticket Sales: 10-1-2020 through 10-31-2020 = $599.00

Late Bird Ticket Sales: 11-1-2020 through 12-31-2020 = $749.00

Tickets are non-transferable

Get Tickets Here 9-1-2020

Will there be a scholarship program?

Yes. The formal INNOVATION21 scholarship program will go from June 1, 2020 to August 31, 2020. This program assists IAOA members to attend our annual INNOVATION conference due to financial restrictions. To donate to the program, choose “donation” here.

Can I bring my family?

Yes! The event sessions are for agency owners only. However, the resort has many wonderful amenities that the whole family can and should enjoy. We encourage attendees to bring their families to enjoy all the sights and sounds of the resort and local area. Event tickets are only required for session attendees. 

Which airport should I fly in and out of?

Tampa International Airport (airport code: TPA)

Does the hotel offer a shuttle from the airport?


Are there shopping & restaurants nearby?

Yes. The resort is close to various shopping stores and restaurants. Explore Tampa

I am a Exhibitor, can I come to the sessions?

Yes. Exhibitors are allowed to sit in on sessions if they would like.

Are meals included?

Your ticket to INNOVATION21 includes breakfast and lunch on Friday & Saturday.  Family members may eat as well.  Dinners are on your own.

What other discounts is the hotel giving away?

No Resort Fee

Complimentary High Speed Internet for Marriott Bonvoy Customers

Access to the Fitness Center at both hotels

$10.00 discount off Valet Parking

Book Here

What is the dress code?

As long as your attire is “respectful” of others, there isn’t one.

When will ticket sales end?

December 31, 2020